Privacy Policy

1. Introduction

Digital Dox ("we", "our" or "us") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit our website, submit an enquiry, request a consultation or engage with our services.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will seek it separately and explain the relevant choices available to you.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Personal and Contact Information

• Your name and contact number.
• Your email address.
• Your business or company name.
• Information provided in enquiry forms, consultation requests or messages.

Business and Service Information

• Your business goals and requested digital marketing services.
• Project requirements, campaign details and information you choose to share.

Technical and Usage Information

• IP address, browser type and device information, where available.
• Pages visited, referral sources and website interactions.
• Cookie identifiers and analytics information, where enabled.

Please do not submit passwords, payment card details or other sensitive personal information through general enquiry forms.

3. How We Collect Information

Information may be collected when you:

• Fill out a contact, enquiry or consultation form.
• Contact us by email, telephone, WhatsApp or another communication channel.
• Browse our website and interact with its features.
• Choose to engage with our social media pages or advertising campaigns.
• Provide information directly to us for a requested service.

Some technical information may be collected automatically through server logs, cookies or similar technologies, depending on the tools enabled on the website.

4. How We Use Your Information

We may use information for purposes including:

• Responding to enquiries and consultation requests.
• Understanding your requirements and recommending relevant services.
• Communicating about requested services, projects or appointments.
• Operating, maintaining and improving our website.
• Understanding website performance and visitor behaviour.
• Measuring advertising performance, where applicable.
• Preventing spam, fraud, misuse and security incidents.
• Meeting applicable legal and regulatory obligations.

We do not intend to use personal information for purposes incompatible with the purpose for which it was collected, unless permitted by law or with appropriate consent.

5. Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, understand website usage and improve performance.

Types of Cookies

• Essential: Support basic website operation and security.
• Analytics: Help us understand traffic and visitor interactions, if enabled.
• Advertising: Help measure advertising activity or support relevant advertising, if enabled.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by law, non-essential cookies will be used only after obtaining the appropriate consent.

6. Advertising and Third-Party Services

Depending on the tools configured on our website, we may use third-party services to measure website performance, manage enquiries or evaluate advertising campaigns.

These services may include:

• Google Analytics and Google advertising services.
• Meta advertising and measurement tools, including the Meta Pixel.
• Website hosting, security, form processing and communication providers.
• Other analytics or marketing tools that we may adopt.

Third-party providers may process technical identifiers, usage information or other data under their own privacy policies and applicable settings.

The actual providers used depend on the integrations active on our website. Please review the relevant third-party privacy policies for more information.

7. How We Share Information

We do not intend to sell personal information as part of our ordinary business operations. Information may be disclosed where appropriate and lawful in the following circumstances:

• Service providers: Providers helping operate our website, communications, analytics or business services.
• Legal requirements: Where disclosure is required by law, court order or lawful government request.
• Security and protection: Where reasonably necessary to investigate fraud, protect rights or address security concerns.
• Business changes: In connection with a merger, restructuring or transfer of business, subject to applicable law.

Where required, appropriate safeguards will be used when information is shared with service providers or transferred across borders.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, respond to enquiries, provide services, maintain relevant business records and comply with applicable legal obligations.

When information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it, subject to legal retention requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a concern or submit a privacy-related complaint.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing certain requests.

Requests will be handled in accordance with applicable law. Some information may need to be retained where a legal obligation or other lawful ground applies.

11. Children's Privacy

Our website and services are intended for people and businesses seeking digital marketing services. We do not knowingly collect children's personal information in circumstances where doing so is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take suitable action.

12. External Websites

Our website may contain links to third-party websites, platforms or services. We do not control the privacy practices or content of those external services.

Your interactions with third-party websites are governed by their own terms and privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have questions, requests or concerns about this Privacy Policy or our handling of personal information, please contact Digital Dox.